IT Help Desk Technician Job at SDA Solutions LLC, Triangle, VA

  • SDA Solutions LLC
  • Triangle, VA

Job Description

Job Description

Job Description

SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The candidate will provide Tier I administration functions in support of an enterprise service desk and enterprise directory team that currently supports over 6500 users worldwide.

Summary:

The Service Desk Technician is responsible for a full range of hands on support to the federal customer user base. Support includes software, hardware, server administration, handheld devices and mission applications support.

  • Provides on-site support to end users on a variety of issues.
  • Responds to trouble tickets
  • Successfully manages assigned tickets to closure
  • Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
  • Follow-up with end users to provide status updates as per service level agreements (SLA's)
  • Support Tier II and Tier III engineering analysis initiatives when applicable

Location: Quantico,VA

Clearance: Secret Required

**Candidates without a secret clearance need not apply and will not be considered for hire.**

Education & Experience:

  • A Bachelor's Degree in a technical or business-related field
  • 1+ years? experience can be substituted for bachelor?s degree

Required Certifications:

  • Security + CE
  • Microsoft OS Certification

Job Tags

Contract work, Worldwide

Similar Jobs

Truck with Jed Logistics

Truck Driver/CDL-A /Dedicated / Home Daily Job at Truck with Jed Logistics

 ...Hiring immediately for Class A Driver! Will considered a recent CDL-A Graduate on this lane Must live within...  ...radius of Opelika, AL CDL- A Driver / Truck Driver Responsibilities: ~ Reefer...  ...preferred ~ No touch freight, Home Day~5-6 day work week; $1200-$150... 

Life Time Fitness

Life Spa Massage Therapist Job at Life Time Fitness

Massage TherapistThe Massage Therapist provides various massage therapy services and treatments that compliments fitness programs, improves overall sense of well-being, and enhances the guest's fitness experience while living the mission, vision and core values of LifeSpa... 

New York City | Technology, Data & Innovation

Database Manager Job at New York City | Technology, Data & Innovation

 ...Database ManagerWorking highly independently with great judgement and without supervision, the individual will be responsible for performing...  ..., performance monitoring, maintaining, enhancing, security management, and support complex computer applications programs. Computer... 

Amazon

Principal Technical Program Manager, Amazon MGM Studios Tech Job at Amazon

Ready to shape the future of global entertainment?Join Amazon and MGM Studios Tech as we build the most technologically advanced studio in the world. The Principal Technical Program Manager is a leadership role where where you'll set strategic technical direction and drive... 

Crescent Services

Spa Massage Therapist Job at Crescent Services

 ...Massage Therapist | Bayside Spa at Horseshoe Bay ResortLocated on the shores of Lake LBJ at Horseshoe Bay Resort, Bayside Spa offers a tranquil lakeside setting where guests can relax, recharge, and focus on their well-being. Inspired by the natural beauty of the Texas...